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Frequently Asked Questions

Orders typically have a processing time of up to 24 hours. Please note that the service carrier generally takes 24-48 hours to update tracking information once the shipment is received. If you have any questions or concerns, please fill out the contact form here.

We offer FREE Shipping on all domestic orders in the United States. Order are typically delivered within 2-4 days, depending on location.

We also offer expedited shipping for $15.

International shipping is determined at checkout based upon location.

Yes, we do. We want you to be fully satisfied, but because we've put a great deal of time and research into creating the most effective formula, we're so confident that you will love the effects of our Premium Marine Collagen Powder, that if you don't, we'll gladly accept returns within 30 days of receiving your order.

Refunds will be given in the form of original payment.

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you are still experiencing issues, please contact us.

Please contact us if you'd like to place a return.

Please include original receipts with your returns, otherwise refunds cannot be issued.

Please also note that empty jars, and/or orders over 30 days, will not be accepted for refunds.

Because we maintain a 100% natural, whole food-based ingredient policy, with no preservatives, additives, or artificial ingredients, our powder does have a shelf life. Similar to the way all natural and organic foods do. Our powder typically has a shelf life of 1.5 years, but please check the expiration date on your jar. All jars are accurately assessed and labeled during manufacturing.

While research studies that have been conducted have not conclusively shown any known significant interactions for those individuals with a fish allergy (there is no shellfish in this product), please always consult with your physician before taking this product first. 

While studies have not conclusively shown any significant interactions between collagen powder and most medications, cases may vary depending on the medication, so please always consult with your physician prior to using our product.

Studies have not been conclusive in indicating interactions with pregnancies or breastfeeding, so as one should always take extra precaution during a pregnancy, please always consult with your physician prior to using our product.

Yes! Our marine collagen powder is proudly manufactured in California, USA. We've taken the extra care and precaution every step of the way to ensure we had immediate oversight and inspection of all our ingredients and product through-out the whole process! It's extremely important to know what we are putting in our bodies, and we wanted to know EXACTLY what was what, as would you! 

Yes! Always and absolutely. All ingredients undergo a test prior to formulation to ensure cleanliness and purity by FDA standards. Post-production, we have our powder triple-tested by three different certified, third-party labs to inspect the quality and identification of ingredients, to be extra sure.

On the off chance your jar is missing a seal, please don't use the powder, and instead contact us for a replacement. Often times the scoop might be buried within the powder. If you can't locate it, please contact us so that we may send you the appropriate scoop.

Yes! In fact, our wild-caught, deep sea marine collagen is technically by definition "organic," but according to FDA regulations, only farmed sources can be labeled organic if meeting set conditions. Our camu camu is organic. And our hint of vanilla is from an organic vanilla bean as well. We are absolutely, 100% free of any additional ingredients including artificial ingredients, preservatives, additives, and our fish have never been treated with antibiotics or hormones.

Typically, in room temperature liquids, the powder will not clump. But because we do not use any (artificial) additives as emulsifiers, the powder may slightly clump initially in very cold or hot liquids. If this occurs, not to worry - just stir an extra few minutes and it should dissolve.

Absolutely! There are various ways to consume the collagen powder. You can use the powder not just in your water, but in your coffee, smoothies, juices, and even foods such as yogurt or oatmeal! In fact, you can also bake with the collagen! Check our instagram for some awesome, creatives recipes and/or ideas. Don't hesitate to contact us for recommendations as well!

While, naturally, each individual varies, subtle effects are typically seen within 3 weeks if taken daily. However, we recommend taking the powder daily for at least 2 months for a greater caliber of results.

While we recommend our suggested daily serving size of 10g, most individuals can take up to 20g a day, depending upon age and size. Please check with your physician to see what is appropriate for you.

Because our body's collagen depletion generally begins in our mid-twenties, it's likely not necessary, because children usually have and generate enough collagen on their own. Please talk to your child's physician/pediatrician about what they feel is safely appropriate for your child.

Research studies have not shown any significant side effects from taking collagen. But like with all foods and supplements, please do consult with your physician if you are concerned.

Absolutely. Yes. We are all subject to equal amounts of collagen loss over the course of aging, so it applies to everyone alike.

Absolutely! View our Covid Prevention Policy here.